Service Terms

Welcome to Lyra (hereinafter referred to as "Lyra"), a product and service provided by Beijing RongCloud Network Technology Co., Ltd. (hereinafter referred to as “We,” “us,” or “the Company”). These Service Terms (hereinafter referred to as "this Agreement") govern your use of Lyra. By accessing or using Lyra, you agree to be bound by this Agreement and our Privacy Policy. If you do not agree to these terms, please do not install, use, or register for Lyra.

1. Definitions

• 1.1 "Lyra": Refers to the privately deployable communication product and related services provided by the Company.
• 1.2 "User": Refers to any individual or entity that registers for or uses Lyra.
• 1.3 "Content": Refers to any data, information, or materials uploaded, transmitted, or shared through Lyra.

2. Service Description

• 2.1 Lyra is a secure communication platform designed for organizational use, offering features such as instant messaging, voice and video calls, group chats, and file sharing.
• 2.2 Lyra is intended for internal business or personal communication purposes only. Any use of Lyra must comply with this Agreement and applicable laws.

3. License Grant

• 3.1 We grant you a non-exclusive, non-transferable, revocable license to use Lyra solely for your own business or personal communication purposes, as permitted by this Agreement.
• 3.2 You are prohibited from sublicensing, selling, renting, leasing, or transferring the product or any part of it to any third party without the prior written consent of us.

4. Intellectual Property

• 4.1 All intellectual property rights in Lyra, including but not limited to software, technology,and documentation are owned by the Company or its licensors. You may not copy, modify, distribute, or create derivative works based on Lyra without our express written permission.
• 4.2 You represent and warrant that any Content you upload or share through Lyra does not infringe the intellectual property rights or other legal rights and interests of any third party. If any third party files any complaint, claim, lawsuit or other types of claim to us regarding the Content you have provided, uploaded or used, or your behavior and work results, you understand and confirm that you shall settle it immediately, and compensate us for all direct economic losses suffered as a result, including but not limited to litigation/arbitration fees, attorney's fees, investigation and evidence collection fees, appraisal fees, travel fees and other costs, compensation and expenses, etc.
• 4.3 If a third-party entity or individual questions or complains the intellectual property of Lyra, you should inform us in time and we will deal with it. If third party entities or individuals question or complain about the ownership of intellectual property of the relevant materials involved in your use of Lyra, you should promptly inform us and cooperate with us to deal with it.

5. Deployment and Installation

• 5.1 You are responsible for the installation and deployment of Lyra within your own infrastructure. We will provide you with the necessary technical support, installation guides, and documentation to ensure a smooth deployment process.
• 5.2 In case of any technical issues during the deployment, you should promptly notify us. We will make reasonable efforts to assist you in resolving the problems, including providing remote support.

6. Data Security and Privacy

• 6.1 You acknowledge that the data you transmit and store using Lyra is your responsibility. You must ensure that all data processing complies with applicable data protection laws, both in your region and any regions where the data may be accessed or stored.
• 6.2 We will implement appropriate technical and organizational measures to protect Lyra from unauthorized access, disclosure, and modification. However, We shall not be liable for any data loss or security breach caused by your negligence, such as weak password management, sharing of access credentials, or failure to keep your systems updated; third-party actions beyond our control, like cyber-attacks from unknown sources; or force majeure events.

7. Service Modification and Termination

• 7.1 We reserve the right to modify, suspend, or discontinue Lyra or any part of the service at any time, with or without notice. However, if such modification significantly affects your rights and obligations under this Agreement, we will make a reasonable effort to notify you in advance, such as through in-product notifications or email.
• 7.2 If you do not agree with the modification, you are entitled to stop using the Lyra provided by us. If you continue to use Lyra after the modification, it means that you have fully read, understood and accepted the modification, and you agreed to abide by the updated terms.
• 7.3 In case of your breach of this Agreement, including but not limited to using Lyra for illegal activities, violating data security policies, or misusing the service, We have the right to terminate the license and your access to the product immediately, without prior notice.

8. Liability Limitation

• 8.1 We are not responsible for the actions, conduct or content of users or third parties, whether online or offline.
• 8.2 We are not responsible for services and features offered by third parties, even if accessed through Lyra.
• 8.3 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of Lyra.
• 8.4 In no event shall our total liability exceed the amount you paid for Lyra in the 12 months preceding the claim.

9. Governing Law and Dispute Resolution

• 9.1 This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong.
• 9.2 Any disputes arising out of or related to this Agreement shall first be resolved through good-faith negotiations. If the negotiation fails, either party may submit the dispute to the China International Economic and Trade Arbitration Commission(CIETAC) for arbitration which shall be conducted in accordance with the CIETAC's arbitration rules in effect at the time of applying for arbitration. The arbitral award is final and binding upon both parties.

10. Miscellaneous

• 10.1 This Agreement constitutes the entire agreement between you and us regarding Lyra and supersedes all prior oral or written agreements.
• 10.2 If any provision of this Agreement is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not in any way be affected or impaired.
• 10.3 We may update this Agreement from time to time. Continued use of Lyra after such updates constitutes your acceptance of the revised terms.