Privacy Policy

1. Introduction

• Beijing RongCloud Network Technology Co., Ltd. (hereinafter referred to as "we," "us," or "the Company"), the operator of the product and service named Lyra, is deeply aware of the importance of protecting your personal information and privacy. We will protect your personal information and privacy security in accordance with laws and regulations. We have formulated this Privacy Policy and hope to inform you of the following content, so that you can make appropriate choices.
• The Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the applicable laws and regulations.The Privacy Policy is applicable to all the services provided to you by Lyra, whether accessed through our app, website, or any other device.

2. Data Collection

• 2.1 Types of Data Collected

  We may collect the following types of information:

  1. Personal Information: We may collect details such as your name, contact information (email address, phone number), and account credentials when you register or log in to Lyra.
  2. Usage Data: We collect information about how you interact with the Lyra, including features accessed, time spent, and actions taken within the Lyra. This helps us improve the user experience and optimize the Lyra's performance.
• 2.2 Purpose of Collection

  The data is collected primarily to provide you with seamless and personalized services.We may use your Personal Information in the following ways:

  1. To provide, maintain and improve Lyra’s services.
  2. To help us better understand your needs and preferences, enabling us to deliver consistent, personalized services.
  3. To enhance your communication experience within Lyra.
  4. To analyze trends and statistics, audits, develop new products or features.
  5. To protect the security and integrity of Lyra, including performing security analyses to ensue the service functions properly and remains uncompromised.
  6. For internal and operational use, such as to enable Lyra and the website to function effectively.

  In addition, for the purpose of optimizing users’ experience, Lyra may gather additional information associated with the update of the services, for example, when you access Lyra, we collect information to allow us to understand the popularity of certain services, as well as the information on browser software, to optimize the services.

3. Data Storage

• 3.1 Storage Location

  Under standard product operating conditions, Lyra operates through the cloud and store a range of media, including messages, photos, videos, and documents. All data is heavily encrypted to prevent unauthorized access, including by our engineers or non-authorized personnel.

  In the case of privatized deployment, the data will be stored on servers or storage systems that are under your organization's or individual's control. We ensure that appropriate security measures are implemented in these storage environments to prevent unauthorized access.

• 3.2 Duration of Storage

  We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations. Once the data is no longer needed, it will be securely deleted.

4. Data Security

• 4.1 Security Measures

  We employ a range of technical and organizational security measures to protect your data. This includes encryption of sensitive data during transmission and storage, access controls to restrict unauthorized personnel from accessing the data, and regular security audits to identify and address potential vulnerabilities.

• 4.2 Incident Response

  In the event of a data security incident, we have an established incident response plan. We will promptly notify you and relevant authorities, if required, and take immediate steps to mitigate the impact and prevent future occurrences.

  While we strive to protect your data, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Sharing

• 5.1 Third-Party Service Providers

  We may share your data with trusted third-party service providers who assist us in operating Lyra, such as hosting providers, analytics tools, and customer support services. However, these third parties are bound by strict confidentiality agreements and are only permitted to use the data for the purposes specified by us.

• 5.2 Legal Requirements

  We may also disclose your data if required by law, such as in response to a valid subpoena, court order, or government request.

6. Special Protection of Children’s Personal Information

• We attach great importance to the protection of personal information of minors. If you are a minor, please do not register as our user and use Lyra. If your products and/or services involve underage users, please make sure that you comply with applicable laws, regulations and regulatory requirements, and take necessary measures to ensure that the registration and use of minors, as well as the collection and use of personal information of underage users, have obtained the consent of their guardians, and you should fulfill the corresponding notification obligations in your Privacy Policy documents.

  Due to the existing technology and business model, it is difficult for us to actively recognize the information of minors. If we collect personal information from minors without their knowledge or without obtaining the prior consent of a verifiable guardian, the guardian may notify us to delete the information, or if we discover the above, we will delete the information on our own initiative without your consent, unless we are required by law to retain such information.

7. Your Rights

• 7.1 Access and Correction

  You have the right to access the personal data we hold about you and request corrections if any of the information is inaccurate or incomplete.

• 7.2Withdraw

  You can withdraw your consent at any time if we have collected and processed your information with your consent. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.

• 7.3 Deletion

  You can request the deletion of your data at any time, subject to applicable legal requirements. We will process such requests promptly and ensure that the data is removed from our systems.

• 7.4 Complain

  You can complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority.

8. Changes to the Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our Lyra's functionality, data handling practices, or legal requirements. We will notify you of any significant changes through appropriate means on the website or via other communication channels.

9. Contact Us

• If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us. We will respond to your inquiries as soon as possible.

Please note that by using Lyra, you consent to the terms and practices described in this Privacy Policy.